Exchange Policy

  • Please contact us for exchanging within 3 days (from the moment the order is delivered). You will be responsible for the shipping costs. 
  • We can only accept exchanges once. You can change size or model with the same price or higher price.
  • We require the product to be returned in its original condition, unused or unwashed, with all tags intact, and carefully packaged.
  • Please provide the tracking number and the name of the shipping service so we can track your package as efficiently as possible.


Please send your exchanged items to the address:

  • Deliciae Store
  • (+84) 865 38 15 85
  • 285 Huynh Van Banh, W11, Phu Nhuan, Ho Chi Minh City, Vietnam 70000



Return Policy

  • We only accept returns for defective or incorrect items. Please reach out to our customer support team within 3 days (from the moment the order is delivered)
  • We highly recommend you to provide us with an unboxing video. It helps us to best review your return request.
  • Items must be returned in their original condition, including all original packaging and tags.
  • Please provide the tracking number and the name of the shipping service so we can track your package as efficiently as possible
  • Once we receive the returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.

 
Please send your returned items to the address:

  • Deliciae Store
  • (+84) 865 38 15 85
  • 285 Huynh Van Banh, W11, Phu Nhuan, Ho Chi Minh City, Vietnam 70000