Exchange Policy
- Please contact us for exchanging within 3 days (from the moment the order is delivered). You will be responsible for the shipping costs.
- We can only accept exchanges once. You can change size or model with the same price or higher price.
- We require the product to be returned in its original condition, unused or unwashed, with all tags intact, and carefully packaged.
- Please provide the tracking number and the name of the shipping service so we can track your package as efficiently as possible.
Please send your exchanged items to the address:
- Deliciae Store
- (+84) 865 38 15 85
- 285 Huynh Van Banh, W11, Phu Nhuan, Ho Chi Minh City, Vietnam 70000
Return Policy
- We only accept returns for defective or incorrect items. Please reach out to our customer support team within 3 days (from the moment the order is delivered).
- We highly recommend you to provide us with an unboxing video. It helps us to best review your return request.
- Items must be returned in their original condition, including all original packaging and tags.
- Please provide the tracking number and the name of the shipping service so we can track your package as efficiently as possible
- Once we receive the returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.
Please send your returned items to the address:
- Deliciae Store
- (+84) 865 38 15 85
- 285 Huynh Van Banh, W11, Phu Nhuan, Ho Chi Minh City, Vietnam 70000